Wednesday, January 8, 2020
A Report On The Guide - 1827 Words
the guide and I stressed how important it is because this is a flagship store we get a lot of visits from corporate offices and other stores as well. Next thing I had to work on was schedules almost everyone was schedule against their availability and it was a problem so I printed everyone availability and had individualââ¬â¢s conversations with my associates to see what I could change so it fits the need of the business and most of them could and they did. the ones that couldnââ¬â¢t I did my best to work with them .so I showed them how to update the availability and when they did I approved it and then the computer won t let me schedule against it. They wouldn t have to be worried about being schedule when their availability says that they are not able to work at that time. Plus, the more they open up thier available the better are your chances for more hours. After fixing all of this I had to do this every day because we had a total of 150 associates so I did for about a mo nth then we had to work on our customer service score which was bad and our stock it had to be in order. it s easier that way to locate them. First as I observe the customer service that was going on in our dept. which was better by which I was already there for three months. And I realize something even though their show great customer service thy was not talking about the survey which scores the department so I had to coach them on how to introduce the survey to the customer even when they are in a rushShow MoreRelatedA Report On Pmi Pmbok Guide2881 Words à |à 12 PagesPMI Guide 1 PMI GUIDE Purpose of this report to introduce and provide brief introduction to PMI PMBOK guide. 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